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What if the person I'm sending money to hasn't enrolled with Zelle®?

Home > Services > What if the person I'm sending money to hasn't enrolled with Zelle®?
Home > Services > What if the person I'm sending money to hasn't enrolled with Zelle®?

What if the person I'm sending money to hasn't enrolled with Zelle®?

If your recipient isn't enrolled with Zelle®, they'll get an email or text notification letting them know that money is waiting for them. They'll be prompted to enroll to receive the money you sent.

If your recipient doesn't enroll, they won't receive the money. The payment will expire in 14 days and the money will go back into your account.

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Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
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