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How does Zelle® work?

Home > Services > How does Zelle® work?
Home > Services > How does Zelle® work?

How does Zelle® work?

When you enroll with Zelle® through your banking app, your name, your financial institution's name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared -- those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its "directory" and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your account, all while keeping your sensitive account details private.

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Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
For International Calls: 727.570.4881

Debit Card Lost or Stolen: 800.754.4128
For International Calls: 727.227.9012

Credit Card Activation: 800.456.6870

Debit Card Activation: 855.485.7043

Members traveling or who reside outside of the US: 727.227.2447

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