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Someone sent me money with Zelle®, how do I receive it?

Home > Services > Someone sent me money with Zelle®, how do I receive it?
Home > Services > Someone sent me money with Zelle®, how do I receive it?

Someone sent me money with Zelle®, how do I receive it?

If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your NGFCU account, typically within minutes1.

If you have not yet enrolled with Zelle®, follow these steps:

  • Click on the link provided in the payment notification you received via email or text message.
  • Select your bank or credit union's name.
  • Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification -- you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.
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Important Numbers

Member Services: 800.633.2848 (available 24/7)

Credit & Debit Card Member Services: 800.633.2848 ext 4856 (available 24/7)

Credit Card Lost or Stolen: 866.839.3485
For International Calls: 727.570.4881

Debit Card Lost or Stolen: 800.754.4128
For International Calls: 727.227.9012

Credit Card Activation: 800.456.6870

Debit Card Activation: 855.485.7043

Members traveling or who reside outside of the US: 727.227.2447

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