Member security is a top priority. Our security team has detected external smishing attempts and we want to ensure your utmost protection. These attempts have not been successful, but we’d like to help you be vigilant.
Scam artists have been sending fraudulent text messages, commonly known as "smishing" messages. These messages are designed to deceive recipients into revealing sensitive information or performing actions that compromise their security.

We want to emphasize that individual NGFCU employees will never initiate personal contact with our members through phone text messages. We prioritize the security and privacy of our members, and we strictly adhere to established communication channels for important matters.

To ensure your safety, we suggest that you take the following precautions:

1. Do not respond to or engage with suspicious text messages that request personal or financial information. Delete such messages immediately.
2. Avoid clicking on links or downloading attachments from unknown or untrusted sources.
3. Be cautious of messages that claim to be urgent or require immediate action, particularly if they come from unrecognized numbers or sources.
4. If you receive a suspicious message claiming to be from an NGFCU employee, please report it to our dedicated Member Services team at memberservices@ngfcu.us or call 800.633.2848.

Remember, it is crucial to remain vigilant and exercise caution when interacting with any form of communication. We take your security seriously, and we are continuously enhancing our security measures to protect you from external threats.

If you have any concerns or questions regarding this matter, please do not hesitate to reach out to our Member Services team at memberservices@ngfcu.us or call 800.633.2848.