Entering its 70th anniversary year, NGFCU seized the opportunity to expand its focus on member service. Our growth in 2016 mirrored our nationwide presence, with new ATMs in Sunnyvale, California, and Huntsville, Alabama. We added new branches in Southern California at El Segundo (ES 4) and Space Park (S building and R6 building cafeterias) where offices were expanded to allow for real time deposits and loans. Members in Melbourne, Florida, benefited from a rebuilt branch in the 221 building to offer greater member confidentiality while maintaining convenience.

In its second full year of implementation, NGFCU’s modern data processing system allowed the Credit Union to offer a more progressive array of products and services built on a state-of-the-art platform. The system allowed NGFCU to offer the newest remote service technologies, including Apple Pay®, Android Pay and Samsung Pay, to meet the ever evolving member demands for convenience. Additionally, NGFCU made the strategic decision to increase its staffing levels to further improve person-to-person member service, in the branches and by phone.